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LAYER 3 DIGITAL CARE

Technology Support That Looks After More Than the Internet

Digital Care extends Layer 3 support beyond the connection itself. We help protect, manage, maintain and support the devices people rely on every day — from computers and updates to backups, remote assistance and device monitoring.

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PROTECTED

Device protection

MANAGED

Updates & control

SUPPORTED

Remote assistance

RECOVERABLE

Backup & recovery

MORE THAN DEVICE SUPPORT

Your Devices Are Part of the Network Too

Most technology problems do not start and end with the internet connection. Computers become outdated, backups fail, software changes, devices go missing, users install risky applications and small problems eventually become expensive ones.

Layer 3 Digital Care brings those responsibilities together into one managed service. Instead of waiting for something to break, Digital Care is designed around visibility, maintenance, protection and support.

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LAYER 3 DIGITAL CARE

Complete Device Management & Protection

Proactive solutions designed to minimize downtime, patch vulnerabilities, and optimize device health before critical incidents impact your productivity.

Device Management

Keep track of managed devices, their status and the information needed to support them properly.

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Device Protection

Add security controls designed to reduce the risk of malware, ransomware and unsafe device activity.

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Remote Support

Let Layer 3 technicians assist with supported devices remotely without waiting for an onsite visit.

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Backup & Recovery

Protect important files and device information so recovery does not depend on somebody remembering to make a backup.

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Windows & Software Updates

Keep supported computers patched and up to date while reducing the need for users to manage updates themselves.

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Device Monitoring

Monitor the health and status of managed devices so problems can be identified before they become bigger support incidents.

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CONNECTED TO DIGITAL CARE

Support Becomes Proactive

Add the Device

A supported device is enrolled into the Layer 3 management environment.

Build the Record

Important device information, ownership and support details are associated with the customer.

Monitor & Maintain

Digital Care services can track status, updates, protection and selected health information.

Support When Needed

When something goes wrong, Layer 3 already has the device context needed to assist more quickly.

Get Started with Proactive Care

FOR HOMES AND BUSINESSES

Digital Care Scales With You

Home Users

For families and individuals who want help keeping computers protected, updated and backed up.

Protect Your Home

Small Businesses

For companies that need reliable device support without building a full internal IT department.

Support Your Team

Managed Environments

For organisations that need tighter device controls, monitoring, update management and support processes.

Secure Your Enterprise

LOOK AFTER YOUR DEVICES

Bring Your Devices Into Digital Care

Whether you need remote support for one computer or a managed environment across multiple devices, Layer 3 can help build the right Digital Care setup.

Talk to Layer 3 Explore Digital Care Products

FOR HOMES AND BUSINESSES

Digital Care Scales With You

Home Users

For families and individuals who want help keeping computers protected, updated and backed up.

Secure Your Home

Small Businesses

For companies that need reliable device support without building a full internal IT department.

Empower Your Business

Managed Environments

For organisations that need tighter device controls, monitoring, update management and support processes.

Scale Your Systems

THE LAYER 3 DIFFERENCE

One Support Relationship Across Your Digital World

Digital Care is designed to work alongside Layer 3 Internet, Security, Cloud Wi-Fi, Kid Safety and Atlas services. That means the internet connection, network and devices do not have to be treated as completely separate problems. Over time, Layer 3 can build a clearer picture of the environment and provide more consistent support around it.

One Provider

Internet, network and device support.

Better Visibility

Know what is being managed and what needs attention.

Proactive Maintenance

Reduce avoidable problems through monitoring and updates.

Faster Support

Give technicians the information they need before troubleshooting begins.