LAYER 3 DIGITAL CARE
Layer 3 Backup & Recovery helps protect selected data on supported devices by maintaining recoverable backup copies and providing a path to recovery when important files are lost, damaged or unavailable.
BACKUP STATUS
CURRENT
Recoverable-copy overview
PROTECTED
Selected data copied
VISIBLE
Status needs attention
RECOVERABLE
Restore available data
SUPPORTED
Recovery assistance
VISIBLE
Know when backup needs attention
PROTECTED
Keep recoverable copies of selected data
RECOVERABLE
Restore available backup data when needed
SUPPORTED
Get help when recovery is required
A SECOND COPY MATTERS
Important data can be lost through hardware failure, accidental deletion, software problems, theft or corruption. Backup & Recovery creates a separate recoverable copy of selected data so the original device is not the only place that information exists.
Backup creates recoverable copies of selected data. Recovery uses available backup data after a loss event; recovery is not possible when no valid backup exists.
BACKUP AND RECOVERY
Backup maintains selected recoverable data according to the supported configuration. Recovery depends on a valid available backup containing the required information.
PROTECT WHAT MATTERS
What is protected depends on the selected service, supported device and backup configuration. The service does not imply that every file, database, email archive or operating system is automatically protected.
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Important documents and working files selected for backup.
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Personal data where included in the configured backup scope.
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Selected business files and records on supported devices.
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Supported user-data locations included in the backup configuration.
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Only where technically supported and specifically configured.
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Only selected supported data is protected; full-device or system-image backup is not implied.
FROM DEVICE TO RECOVERABLE COPY
A supported backup process creates recoverable copies before a loss occurs. Schedules, scope and storage behaviour depend on the configured service.
Define the selected data included in the supported backup configuration.
Eligible data is copied according to the configured backup service.
Backup status can be monitored where supported.
Failed or stale conditions can be investigated according to service scope.
Available backup data can be used to assist with recovery.
No specific frequency, retention period, storage allocation or architecture is implied.
WHEN SOMETHING GOES WRONG
Recovery can assist after accidental deletion, corruption, device failure or replacement where valid backup data exists within the supported scope.
A file, device or supported data set becomes unavailable.
Determine which files or information need to be restored.
Confirm that a valid backup contains the required data.
Use available backup data to assist with recovery.
Check that the restored information is available and usable.
No instant or guaranteed recovery is promised.
DON'T ASSUME THE BACKUP IS WORKING
A backup that has stopped running can create a false sense of protection. Where supported, Layer 3 Digital Care can surface stale, failed or missing backup-status information without inventing alert thresholds.
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The configured backup is reporting an acceptable status where supported.
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A backup condition may require review or investigation.
3
A stale or silent backup may need attention.
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Failure or device-offline conditions can interrupt protection.
ONE PART OF DIGITAL CARE
Backup protects selected data. It is not antivirus, Device Monitoring or Remote Support, and it cannot guarantee recovery from every loss.
Explore Device Monitoring✓
Backup is not Device Protection
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Backup is not Device Monitoring
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Recovery may require Remote Support
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Recovery depends on valid recoverable data
PROTECT IMPORTANT DATA
HOME
Configured backup can protect selected documents, family files, photographs, schoolwork and home-office data.
Family computers
Home-office PCs
Schoolwork devices
Backup awareness
Protection awareness
BUSINESS
Supported business use cases include selected operational documents, staff working files, remote-user data and endpoint records without implying a full enterprise disaster-recovery platform.
Staff workstations
Remote users
Branch computers
Key operational PCs
Maintenance visibility
BACKUP WORKS BETTER WITH VISIBILITY
Backup works alongside device visibility, maintenance, authorised support, protection and broader device management.
YOUR DATA DESERVES CARE
Backup & Recovery exists to protect customer data selected for the service. Access to backup or restored data should be limited to what is required for the configured service and authorised support.
SCOPE
Customers should understand what is and is not included in the backup.
AUTHORISATION
Recovery and support activities should follow the appropriate customer-authorisation process.
TRANSPARENCY
Customers should understand which devices and data locations participate in the service.
DIGITAL CARE ACROSS SOUTH AFRICA
Layer 3 Digital Care Backup & Recovery can support eligible customer devices across South Africa where the required backup software, connectivity and service configuration are available.
Family and everyday devices
Supported devices outside a central office
Workstations and important operational PCs
Distributed computers and local users
Eligible devices across multiple locations
BACKUP QUESTIONS
Backup creates recoverable copies; recovery uses those copies to restore data.
No. Protection depends on the configured scope and supported data.
Schedules depend on the selected service and configuration; no frequency is implied.
Only if the file was included in a valid available backup.
Available backup data may be recoverable to an appropriate supported environment, depending on service scope.
No. Backup is focused on maintained recoverable copies rather than general file storage or synchronisation.
Backup can be an important recovery layer but does not replace Device Protection; recovery depends on valid recoverable copies.
Where supported, backup-status information can be surfaced through Device Monitoring.
PROTECT WHAT MATTERS BEFORE IT IS LOST
Talk to Layer 3 about the devices and data you want protected and we'll help determine the appropriate Backup & Recovery approach for your Digital Care service.