LAYER 3 DIGITAL CARE
Layer 3 Device Management brings supported computers and devices into a more organised Digital Care environment, helping with administration, maintenance, visibility and support across the devices you rely on.
MANAGEMENT STATUS
Windows & Software Updates
Supported-device overview
MANAGED
Approved management actions where supported
MAINTAINED
Connect updates, monitoring and protection
SUPPORTED
Give support better technical context
SUPPORTED
Support across eligible devices
MAINTAINED
Know which supported devices participate
MANAGED
Apply configured management capabilities
SUPPORTED
Keep care services connected
SUPPORTED
Make support more consistent
THE MORE DEVICES YOU HAVE, THE HARDER THEY ARE TO LOOK AFTER
Devices purchased at different times can have different software, updates, settings and maintenance states. Remote users and branch computers make consistent support harder.
Device Management creates a clearer framework around supported devices so maintenance and support become more deliberate rather than purely reactive.
PROBLEM BEFORE PRODUCT
Not every household or small business needs advanced management; a simpler Digital Care combination may be sufficient.
A MANAGEMENT LAYER AROUND THE DEVICE
Device Management provides an administrative framework for eligible devices. It can organise devices, connect relevant services and simplify support according to scope.
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Maintain a clearer record of supported devices participating in Digital Care.
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Connect selected health information where Device Monitoring is included.
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Understand whether supported maintenance components need attention.
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Connect eligible devices with Windows & Software Updates where included.
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Integrate supported Device Protection and Backup information where included.
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Give authorised Remote Support better context without promising unrestricted control.
FROM DEVICE TO DIGITAL CARE
Eligible devices can be identified, configured, connected to relevant services, monitored where supported, and managed or supported through approved actions.
Establish which eligible devices should participate.
Apply supported Digital Care configuration without assuming a particular technology.
Associate monitoring, updates, protection, backup or support according to scope.
Surface technical information and conditions where supported.
Perform approved administrative or support actions with customer authorisation.
No universal software deployment, remote wipe, geolocation or full MDM is implied.
MANAGEMENT NEEDS VISIBILITY
Device Management defines the administrative relationship. Device Monitoring supplies selected health and status visibility. They are closely related but different.
Malicious files, software and supported endpoint detection.
Known malicious domains and configured unwanted destinations.
Network-level visibility and protection where implemented.
Supported device reporting status where available.
Selected device-health or storage context where supported.
Relevant service status may be connected where included.
MANAGEMENT SHOULD LEAD TO BETTER MAINTENANCE
Device Management is the organisational layer connecting maintenance, protection, backup and human support rather than replacing them.
1
Maintain supported operating systems and applications.
2
Add supported endpoint security.
3
Protect selected data with recoverable copies.
4
Provide authorised troubleshooting when intervention is required.
MANAGE THE DEVICE — RESPECT THE USER
Device Management supports technical administration, maintenance and support. It is not employee surveillance and does not imply ownership or unrestricted access to customer devices.
Explore Device Management✓
Purpose
✓
Transparency
✓
Authorisation
✓
Data Minimisation
DIGITAL CARE FOR HOME AND BUSINESS
HOME
Device Management may help with family computers, schoolwork devices, home-office PCs and devices used by less technical family members.
Family computers
Home-office PCs
Schoolwork devices
Backup awareness
Protection awareness
BUSINESS
Businesses may benefit as device counts, users and locations grow, without implying enterprise MDM, compliance or complex policy enforcement.
Staff workstations
Remote users
Branch computers
Key operational PCs
Maintenance visibility
ONE DEVICE. MULTIPLE CARE LAYERS.
Device Management connects health visibility, maintenance, endpoint security, recoverable backup and human support.
THE RIGHT LEVEL OF DIGITAL CARE
One or two devices may need only Monitoring, Updates, Protection or Remote Support. Several devices or multiple business locations may benefit from a structured management approach.
ONE OR TWO DEVICES
A simpler Digital Care combination may be sufficient.
SEVERAL DEVICES
Management may simplify maintenance and support.
MULTIPLE USERS / LOCATIONS
Structured administration may provide more value as complexity grows.
DIGITAL CARE ACROSS SOUTH AFRICA
Layer 3 Device Management can support eligible home and business devices across South Africa where the required software, connectivity and service configuration are available.
Family and everyday devices
Supported devices outside a central office
Workstations and important operational PCs
Distributed computers and local users
Eligible devices across multiple locations
DEVICE MANAGEMENT QUESTIONS
Administration and organisation of eligible Digital Care devices according to service scope.
Management is administration and approved control; Monitoring is technical health and status visibility.
Updates are a related but separate service component that may be connected.
Protection is a separate security layer that may be included according to scope.
Authorised access depends on the configured service and support procedures.
No. Eligibility depends on device type, operating system and supported technology.
No. It is intended for technical administration rather than surveillance.
Sometimes, but simpler Digital Care combinations may better suit small device counts.
BRING YOUR DEVICES INTO DIGITAL CARE
Tell Layer 3 how many devices you have, where they are used and what you need help managing. We'll help determine whether Device Management or a simpler Digital Care combination is the right fit.