LAYER 3 DIGITAL CARE
Layer 3 Device Protection adds a security layer to supported computers and devices, helping identify and reduce the risk from malicious software, harmful files and other supported endpoint threats.
PROTECTION STATUS
POOR WI-FI COVERAGE
Supported endpoint-security overview
DETECT
Surface supported security threats
MAINTAIN
Work alongside updates and device health
RECOVER
Connect protection with support and backup
SUPPORTED
Support where investigation is needed
MAINTAIN
Add security at the device itself
DETECT
Identify supported threats
RECOVER
Maintain protection and software
SUPPORTED
Support recovery where available
SECURITY ON THE DEVICE
A computer can encounter threats through downloads, software, removable media, malicious websites, email attachments and other activity. Device Protection adds an endpoint security layer intended to help identify or prevent supported threats.
The exact protection available depends on the supported device, protection technology and selected service.
QUALIFIED PROTECTION
No endpoint tool guarantees detection, prevention or removal of every threat.
UNDERSTAND THE RISK
Threat categories are examples, not a promise of universal detection. Coverage depends on the supported technology and configuration.
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Software intended to harm, disrupt, spy on or misuse a device or data.
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Files or downloads identified as malicious by supported protection technology.
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Applications or behaviour that may require security attention where supported.
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Security conditions identified by supported endpoint tooling.
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Some endpoint tools may assist, while DNS and network security protect another layer.
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Exact engines and capabilities require technical and commercial confirmation.
ANTIVIRUS IS IMPORTANT — BUT IT ISN'T THE WHOLE STORY
Antivirus or endpoint protection is important, but outdated software, stolen credentials, phishing, unsafe network activity and data loss require other controls.
Threat protection on the supported endpoint.
Maintenance can reduce exposure to some known software weaknesses.
Helps prevent access to known harmful destinations where supported.
Adds visibility or protection at the wider network layer where implemented.
Provides a recovery path for selected data.
Unexpected links, attachments and credential requests still require care.
DIFFERENT LAYERS. DIFFERENT JOBS.
Device Protection focuses on the endpoint. DNS Security focuses on destinations, while Network Security focuses on traffic and activity across the wider network. These layers complement rather than replace one another.
Malicious files, software and supported endpoint detection.
Known malicious domains and configured unwanted destinations.
Network-level visibility and protection where implemented.
Protection depends on the device and selected technology.
Coverage depends on the implemented Layer 3 service.
No single layer replaces all the others.
THE RIGHT TOOL FOR THE RIGHT PROBLEM
If Device Protection is not the right solution, Layer 3 should identify the actual problem and recommend the appropriate next step without aggressive cross-selling.
1
Endpoint protection does not improve Wi-Fi signal.
2
It cannot turn a 50 Mbps service into 100 Mbps.
3
It cannot repair hardware or recreate files that were never backed up.
4
Technology reduces risk but cannot prevent every scam or account problem.
KNOW WHETHER PROTECTION IS HEALTHY
Where supported, Device Monitoring may show whether a selected protection component is installed, reporting or requires attention without implying exact telemetry or automatic response.
Explore Device Protection✓
Reporting
✓
Attention required
✓
Not reporting
✓
Device offline
PROTECT THE DEVICES PEOPLE RELY ON
HOME
Supported scenarios include family computers, schoolwork devices, home-office PCs and shared household computers holding important personal data.
Family computers
Home-office PCs
Schoolwork devices
Backup awareness
Protection awareness
BUSINESS
Supported scenarios include staff workstations, remote workers, branch devices and daily business computers without implying EDR, MDR or SOC capability.
Staff workstations
Remote users
Branch computers
Key operational PCs
Maintenance visibility
PROTECTION IS ONE PART OF DIGITAL CARE
Device Protection works alongside health visibility, maintenance, recoverable backups, human support and device management.
WHEN PROTECTION NEEDS HELP
A threat or condition may be identified, the protection technology may respond where supported, attention may be surfaced, Remote Support may investigate, and valid backup data may assist recovery.
THREAT IDENTIFIED
A supported security condition is identified.
PROTECTION RESPONSE
The selected technology responds according to configuration.
SUPPORT / RECOVERY
Investigation and recovery depend on authorisation and valid backup data.
DIGITAL CARE ACROSS SOUTH AFRICA
Layer 3 Digital Care Device Protection can support eligible customer devices across South Africa where the required software, connectivity and service configuration are available.
Family and everyday devices
Supported devices outside a central office
Workstations and important operational PCs
Distributed computers and local users
Eligible devices across multiple locations
DEVICE SECURITY QUESTIONS
A supported endpoint-security layer intended to help identify or prevent applicable threats.
Antivirus is a familiar endpoint-protection category; exact capability depends on the selected technology.
No. No endpoint-security product provides complete or guaranteed protection.
Yes. Endpoint protection does not replace operating-system and software maintenance.
No. Endpoint, DNS and network security protect different layers.
No. Backup & Recovery is a separate recovery layer for selected data.
Behaviour depends on the protection technology and configuration; support may be required.
Supported business endpoints may be eligible without implying enterprise EDR or SOC services.
ADD PROTECTION WHERE IT MATTERS
Tell Layer 3 which devices you want to protect and how you use them. We'll help determine the appropriate Digital Care protection and supporting services.