LAYER 3 DIGITAL CARE
Layer 3 Windows & Software Updates helps keep supported computers more current by monitoring update status and managing eligible operating-system and software maintenance as part of Digital Care.
UPDATE STATUS
REVIEW
Supported maintenance overview
CURRENT
Update state
ATTENTION
Maintenance due
RESTART
Restart awareness
SUPPORTED
Support available
VISIBLE
Know when updates need attention
CURRENT
Keep supported systems closer to current versions
MANAGED
Make maintenance part of Digital Care
SUPPORTED
Get help when updates create problems
DEVICE MAINTENANCE
Operating systems and applications change continuously, and devices can fall behind when updates are ignored, delayed or repeatedly fail. Layer 3 Digital Care brings update status into the wider device-maintenance picture so relevant maintenance is less likely to become a forgotten task.
Some updates may still require user interaction, restarts, compatibility checks or troubleshooting.
MAINTENANCE REALITY
Update management improves visibility and maintenance, but no update is guaranteed to install successfully or without user impact.
KEEP WINDOWS CURRENT
Supported Windows devices can be checked for relevant update conditions. Exact visibility depends on the Windows version, installed components and selected service scope.
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Visibility into supported Windows update condition where available.
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Help identify when relevant operating-system updates require attention.
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Where supported, maintenance may show that a restart is required to complete updates.
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Failed or problematic updates may require investigation and Remote Support.
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Support depends on the eligible Windows version, device and service configuration.
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No claim is made that every Windows edition, update or device is supported.
BEYOND WINDOWS
Operating-system patching is only part of device maintenance. Where supported, Digital Care can also help keep selected applications more current. Exact support depends on the application, update method and service configuration.
Eligible browser updates where technically supported.
Selected productivity applications where supported.
Supported everyday utilities and maintenance tools.
Selected supported business applications, subject to configuration.
Selected protection-tool maintenance where supported.
Not every third-party application or update mechanism is supported.
UPDATE WITHOUT UNNECESSARY DISRUPTION
Maintenance can be planned around how a device is used, while recognising that important updates and restarts can sometimes interrupt the user.
A supported update condition is identified.
Timing and customer authorisation are considered where supported.
The eligible update is installed through the supported maintenance process.
Some operating-system and software updates require a restart.
Update status is reviewed after maintenance where supported.
Remote Support can help investigate failed or problematic maintenance.
SMALL MAINTENANCE. BIG DIFFERENCE.
Updates may improve reliability, security, compatibility, supportability and stability, but they do not guarantee faster devices or complete protection from cyber threats.
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Updates can include fixes for software problems and compatibility issues.
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Some updates address known security weaknesses; updates alone are not complete security.
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Current software can improve compatibility with newer applications and services.
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Severely outdated devices can become harder to troubleshoot and maintain.
UPDATES AREN'T ALWAYS PERFECT
Updates can fail, require restarts or encounter compatibility, disk-space and system-health problems. Combining Device Monitoring, Updates and Remote Support provides visibility, maintenance and an authorised support path when something goes wrong.
Explore Remote Support✓
Identify failed or overdue updates
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Check restart, storage or health conditions
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Use Device Monitoring for maintenance context
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Use authorised Remote Support when required
KEEP THE DEVICES YOU RELY ON CURRENT
HOME
Supported updates can help maintain family PCs, home-office computers, schoolwork devices and shared household computers.
Family computers
Home-office PCs
Schoolwork devices
Backup awareness
Protection awareness
BUSINESS
Update maintenance can support staff workstations, remote users, branch computers and important operational PCs without implying unverified enterprise patch-management capability.
Staff workstations
Remote users
Branch computers
Key operational PCs
Maintenance visibility
UPDATES WORK BETTER WITH CONTEXT
Update maintenance works best alongside visibility, support, backup, protection and broader device care.
MAINTENANCE, NOT SURVEILLANCE
Windows & Software Updates is intended to maintain supported operating systems and applications. It is not designed to read customer documents, conversations or private communications.
PURPOSE
Maintenance is for supported operating systems and applications.
ACCESS
Maintenance actions follow the selected service configuration and appropriate customer authorisation.
TRANSPARENCY
Customers should understand which update components are installed and how maintenance is configured.
DIGITAL CARE ACROSS SOUTH AFRICA
Layer 3 Digital Care can support eligible devices across South Africa where the required software, connectivity and service configuration are available.
Family and everyday devices
Supported devices outside a central office
Workstations and important operational PCs
Distributed computers and local users
Eligible devices across multiple locations
UPDATE QUESTIONS
It provides supported Windows and software maintenance together with update-status visibility.
No. Application support depends on the software, its update method and the selected service configuration.
Automation and scheduling depend on supported configuration, maintenance requirements and customer authorisation.
Some Windows and software updates require a restart to complete installation.
Yes. Updates can occasionally cause compatibility or installation issues and may require support.
No. Updates are one part of broader device and network security.
Yes, for eligible business devices, without implying unverified enterprise patch-management capability.
Device Monitoring provides visibility; Windows & Software Updates provides supported maintenance based on that context.
KEEP YOUR DEVICES CURRENT
Talk to Layer 3 about which computers you want supported and how Windows & Software Updates can fit into your Digital Care service.